PAYMENT, LICENSE & ACTIVATION POLICY

Last Updated: October 1, 2026

This Payment, License & Activation Policy applies to SoftHands Payroll software, demo versions, licenses, updates, and related services offered by Soft Hands Home Care LLC.

1. PRODUCT AND LICENSE

SoftHands Payroll is licensed, not sold. After completing payment and activation, the customer receives a limited, non-exclusive, non-transferable license to use the software on one authorized Windows computer.

The customer may not:

• Share, sell, rent, transfer, or distribute the software or license key.
• Activate the license on another computer without written approval.
• Copy or publish the software or any protected part of it.
• Reverse engineer, bypass, remove, or interfere with the licensing or security system.
• Use one license for multiple companies or computers unless an additional license has been purchased.

2. ONE-COMPUTER ACTIVATION

Each license is connected to the unique Machine ID displayed by SoftHands Payroll on the customer’s computer.

The activation process is

1. Purchase SoftHands Payroll.

2. Install and open the software.

3. Send the displayed Machine ID and company name to SoftHands Payroll.

4. Receive a license key created specifically for that computer.

5. Paste the license key into the activation screen.

The license key will not activate the software on a different computer.

Replacing the computer, reinstalling Windows, changing important hardware, or modifying system identification information may require license verification or a new activation key. Approval of a replacement activation is reviewed individually and is not automatic.

3. PAYMENT

Full payment must be received and successfully confirmed before a permanent license key is issued.

Payments may be processed through the payment methods available during checkout, including Stripe or PayPal. Payment information is handled by the selected payment processor and is not stored directly inside the SoftHands Payroll desktop application.

The customer is responsible for providing correct billing, company, contact, and Machine ID information.

Applicable taxes may be added when required by federal, state, or local law.

4. DELIVERY AND ACTIVATION TIME

SoftHands Payroll is not automatically activated immediately after downloading the installer.

After payment confirmation, the customer must provide the correct Machine ID. The permanent license key will then be prepared and delivered using the customer’s provided contact information.

Delivery or activation may be delayed when:

• Payment is pending or under review.
• The Machine ID is missing or incorrect.
• The customer’s contact information is incomplete.
• Fraud prevention or payment verification is required.
• Technical problems prevent immediate processing.

5. REFUND POLICY

Because the permanent license key is uniquely generated for the customer’s computer, all sales are final after the permanent license key has been issued or the software has been successfully activated.

Refund requests made before permanent activation may be reviewed individually. Approval is not guaranteed and may depend on payment status, download status, administrative costs, and the circumstances of the request.

No refund will be issued because of:

• Changing computers without prior approval.
• Providing an incorrect machine ID.
• Failure to meet the Windows system requirements.
• Failure to back up company or payroll data.
• Customer configuration or data-entry errors.
• A customer deciding not to use the software after activation.
• Attempts to share, transfer, copy, or resell the license.

Nothing in this policy removes any consumer right that cannot legally be waived.

6. DEMO VERSION

The SoftHands Payroll Demo is provided only for evaluation and demonstration.

The demo may allow users to open and review pages and features, but saving, editing, downloading, importing, exporting, processing payroll, or other operational functions may be disabled.

Demo information may be fictional and must not be treated as real payroll, tax, client, caregiver, contractor, or employee information.

The demo may not be modified, resold, redistributed, reverse engineered, or represented as another company’s software.

7. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

• Confirming that the computer meets the software requirements.
• Entering and reviewing all client, caregiver, contractor, employee, payroll, and company information.
• Verifying payroll calculations, pay periods, pay dates, deductions, tax withholding, revenue, expenses, and reports.
• Maintaining secure and current backups of the software database and business records.
• Protecting the computer, license key, passwords, and confidential information.
• Following all applicable employment, payroll, tax, privacy, recordkeeping, and healthcare requirements.
• Consulting qualified payroll, accounting, tax, legal, or compliance professionals when necessary.

8. PAYROLL AND TAX DISCLAIMER

SoftHands Payroll is a recordkeeping and payroll-assistance software application. It is not a law firm, accounting firm, payroll processing company, tax preparer, government agency, or financial institution.

Any payroll, revenue, tax withholding, labor cost, administrative expense, or estimated profit calculation displayed by the software is based on the information entered by the customer and may be an estimate.

SoftHands Payroll does not automatically:

• Withdraw money from a bank account.
• Pay employees, caregivers, or contractors.
• Deposit or remit taxes to the IRS or another government agency.
• File federal, state, or local tax returns.
• File payroll reports, W-2 forms, 1099 forms, or other government documents.
• Guarantee the accuracy or legal compliance of customer-entered information.

The customer remains fully responsible for verifying calculations and meeting all IRS, state, local, payroll, employment, contractor, and tax obligations.

9. DATA AND PRIVACY

SoftHands Payroll is designed primarily as an offline desktop application. Customer data may be stored locally on the computer where the software is installed.

The customer is responsible for securing the computer and protecting all confidential information, including employee, caregiver, contractor, client, payroll, tax, health-related, and company data.

Soft Hands Home Care LLC is not responsible for data loss caused by hardware failure, Windows problems, malware, unauthorized access, accidental deletion, failure to create backups, or circumstances outside its reasonable control.

10. UPDATES AND SUPPORT

Updates, corrections, improvements, and support may be provided at the discretion of SoftHands Payroll.

Purchase of the current version does not automatically include:

• Every future major version.
• Custom software development.
• Data-entry services.
• Accounting, legal, tax, or payroll services.
• Third-party software or service fees.
• Unlimited technical support.
• Replacement licenses for an unlimited number of computers.

Customers should create a database backup before installing any update.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Soft Hands Home Care LLC and SoftHands Payroll will not be liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, lost data, missed tax deadlines, payroll errors, penalties, business interruption, or unauthorized access.

The customer must independently review and verify all payroll calculations, reports, payments, tax information, employee classifications, contractor classifications, and government filings before relying on them.

12. GOVERNING LAW

This policy is governed by the laws of the State of Nebraska and applicable United States federal law, except where another law or consumer protection requirement must legally apply.

13. ACCEPTANCE

By purchasing, downloading, installing, activating, or using SoftHands Payroll, the customer confirms that they understand and accept:

• The one-computer license limitation.
• Machine ID–based activation.
• The prohibition against sharing, transferring, copying, or reselling the license.
• The payment and refund conditions.
• Responsibility for payroll, taxes, compliance, data accuracy, and backups.
• The limitations of the demo and full software.
• All other provisions of this policy.

Questions regarding payment, licensing, or activation may be submitted through the contact information provided on the SoftHands Payroll website.

SoftHands Payroll
Provided by Soft Hands Home Care LLC
Nebraska, United States